040307
Practice
Mock
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Customer Service
Communication, job cards, professional behaviour.
Q 1 / 50
customer-service
L1
What is the legal distinction between an estimate and a quote in a UK workshop context?
A
An estimate must by law always be lower than the eventual quote, otherwise the trader is guilty of misleading pricing
B
They are the same thing — the words estimate and quote are interchangeable in UK consumer-rights and contract law alike
C
An estimate is an approximate, non-binding figure; a quote is a fixed price the customer can hold the trader to if accepted
D
A quote is by definition verbal only, while an estimate must always be presented to the customer in written form
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